One-Year Limited Warranty

Last updated: 21 September 2026

At MezMob, each wooden bathtub is individually crafted from carefully selected solid wood. Because wood is a natural and living material, every tub has its own unique colour, grain and character.

Warranty Period

MezMob wooden bathtubs are covered by a one-year limited manufacturer's warranty, beginning on the date the product is delivered to the original purchaser.

This warranty applies to both standard-size and custom-made bathtubs purchased directly from MezMob. It is valid for the original purchaser and is not transferable, except where required by applicable law.

What This Warranty Covers

The warranty covers:

  • Defects in materials or workmanship present at the time of delivery
  • Structural manufacturing defects that affect the normal use of the bathtub
  • Leakage caused by a verified manufacturing or construction defect
  • Separation or failure of a factory-made joint resulting from defective workmanship

Warranty coverage applies only when the bathtub has been correctly transported, stored, installed, used and maintained in accordance with MezMob's instructions.

Natural Characteristics of Solid Wood

Solid wood naturally responds to changes in temperature, moisture and humidity. The following are normal characteristics of wooden products and are not considered manufacturing defects:

  • Natural variations in colour, grain, texture or tone
  • Gradual colour changes or the development of a natural patina
  • Minor surface checking that does not affect watertightness or structural integrity
  • Slight expansion, contraction or dimensional movement
  • Natural knots, mineral marks or grain variations
  • Minor differences between product photographs, wood samples and the finished bathtub

These natural variations make every MezMob bathtub unique.

What This Warranty Does Not Cover

The warranty does not cover damage resulting from:

  • Incorrect, uneven or insufficiently supported installation
  • Installation or plumbing work that does not comply with local regulations
  • Cutting, drilling, sanding, refinishing or modifying the bathtub without prior written approval from MezMob
  • Improper lifting, handling, storage or transportation after delivery
  • Accidents, impacts, scratches, burns or other physical damage
  • Misuse, neglect or use for a purpose other than its intended purpose
  • Failure to follow the supplied installation, use or maintenance instructions
  • Harsh chemicals, bleach, abrasive cleaners, solvents, steam cleaners or unsuitable cleaning products
  • Prolonged exposure to direct sunlight, radiant heat, heating equipment, excessive dryness or extreme changes in temperature or humidity
  • Insufficient ventilation, persistent dampness or failure to allow the bathtub and surrounding area to dry properly
  • Water quality, mineral deposits, hard water, bath salts, oils, dyes or other bath products
  • Mould, mildew or discolouration resulting from environmental conditions or insufficient cleaning and ventilation
  • Plumbing components, drains, taps or accessories not manufactured or supplied by MezMob
  • Normal wear and tear

The warranty does not cover problems resulting from failure to promptly report or address a visible leak or installation issue.

Installation and Maintenance Requirements

The bathtub must be installed on a level, stable and properly supporting surface by a suitably qualified installer. Plumbing connections must be completed and tested before regular use.

The customer must follow the installation and maintenance instructions supplied with the bathtub. The tub should be cleaned using a soft cloth or sponge and a mild, pH-neutral cleaning product. Standing water should not be left in the bathtub when it is not in use, and the bathroom should be adequately ventilated.

Any alteration to the product must be approved by MezMob in writing before work begins.

Shipping Damage

Please inspect the bathtub and its packaging immediately upon delivery. Any visible damage should be noted on the carrier's delivery document and reported to MezMob as soon as possible, preferably within 48 hours.

Please keep the original packaging and take clear photographs of:

  • The external packaging
  • The shipping label
  • The damaged area
  • The complete bathtub

Shipping damage is handled separately from manufacturing warranty claims and may be subject to the carrier's claim procedures.

How to Make a Warranty Claim

To submit a warranty claim, please contact info@mezmob.com and provide:

  • Your name and order number
  • The delivery date
  • A detailed description of the issue
  • Clear photographs and, where helpful, a video of the affected area
  • Photographs showing the complete bathtub and its installation
  • Information about installation, use and maintenance

Please do not arrange repairs or alterations before receiving written instructions from MezMob. Repairs carried out without prior written approval may affect warranty coverage.

Warranty Resolution

Once a claim has been assessed and accepted, MezMob will determine the most appropriate solution based on the nature and location of the issue. This may include:

  • Technical guidance
  • A repair kit or replacement component
  • An approved local repair
  • Factory repair
  • Replacement of the affected product, where repair is not reasonably possible

Any reimbursement for third-party repair work must be approved by MezMob in writing before the work is carried out.

Unless required otherwise by applicable law, the warranty does not cover removal, reinstallation, plumbing, labour, accommodation, loss of use, customs duties, taxes or other incidental expenses. International transportation arrangements and costs will be evaluated according to the circumstances of each accepted claim.

Commercial Use

Unless otherwise agreed in writing, this warranty is intended for normal private residential use. Bathtubs intended for hotels, spas, rental properties or other commercial and high-frequency applications may require separate warranty terms.

Statutory Rights

This limited warranty is provided in addition to any mandatory consumer rights available under the laws applicable to the purchase. Nothing in this warranty excludes or restricts rights that cannot legally be excluded or restricted.

For warranty assistance or maintenance advice, please contact info@mezmob.com.

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