Shipping Policy

Last updated: November 2026

All MezMob products are handcrafted and shipped from our workshop in Ankara, Türkiye. We deliver worldwide.

Ready-to-Ship Products

Stools, vanities, shower benches and other products offered with a "Buy Now" option:

  • Dispatch: usually within 1–2 business days after your payment is confirmed
  • Shipping method: always by air freight
  • Delivery time: typically 5–7 days after dispatch
  • Delivery cost: shown on the product page as soon as you select your country, and again at checkout

All prices for ready-to-ship products are DDP (Delivered Duty Paid): the delivery cost includes shipping, customs duties, import taxes and customs clearance. There is nothing more to pay on arrival.

You will receive a confirmation email when your order is dispatched.

Made-to-Order Bathtubs and Custom Products

  • Production: 3–4 weeks after your order is confirmed
  • Ocean freight: approximately 4–6 weeks after dispatch. For ocean freight, the recipient must be a registered company or a sole proprietor, because of customs requirements.
  • Air freight: available on request. It is the easiest and most hassle-free option for private customers, with smooth online customs procedures.

The shipping method, delivery cost and estimated delivery time are confirmed in your personal quote. Where your quote is on DDP terms, all duties and import taxes are included. Where it is not, the recipient is responsible for import duties, taxes and customs clearance in the destination country.

Delivery times are estimates. Customs inspections, carrier delays or public holidays may occasionally extend them. We will keep you informed if your delivery is delayed.

Countries

We ship worldwide. Online checkout is not available for a small number of countries. If your country cannot be selected at checkout, please request a quote and we will be happy to help.

Inspection on Delivery

Please inspect your delivery immediately. Any visible damage to the packaging or product should be noted on the carrier's delivery document and reported to us as soon as possible, preferably within 48 hours, with photographs of the packaging, shipping label, damaged area and the complete product. Please keep the original packaging until the matter is resolved.

Questions

For any question about your delivery, please contact us at info@mezmob.com.

WhatsApp