Refund & Return Policy
Last updated: November 2026
We want you to be completely happy with your MezMob product. This policy explains how returns and refunds work. It does not affect your statutory consumer rights.
Damaged or Defective Products
If a ready-to-ship product arrives damaged or has a manufacturing defect, we will give you a 100% refund, including the delivery cost. If you prefer, we can send you a replacement instead.
Please contact us at info@mezmob.com as soon as possible, preferably within 48 hours of delivery, with:
- Your name and order number
- A short description of the problem
- Photographs of the packaging, the shipping label, the damaged area and the complete product
We may ask you to return the product or arrange for it to be collected. In that case, we cover the return costs.
Your Right to Cancel (Ready-to-Ship Products)
If you are a consumer in the United Kingdom, the European Union or the European Economic Area, you may cancel your order of a ready-to-ship product within 14 days of delivery without giving a reason.
- To cancel, send us a clear statement by email to info@mezmob.com within 14 days of delivery.
- Return the product to us within 14 days after notifying us, unused, in its original condition and packaging.
- You pay the direct cost of returning the product, including any customs formalities for the return shipment.
- We refund the product price and the original delivery cost within 14 days of receiving the product back, using your original payment method.
- We may reduce the refund if the product has been used or handled beyond what is necessary to inspect it.
Bathtubs and Made-to-Order Products
All MezMob bathtubs and other made-to-order products are crafted individually for each customer, many to the customer's own dimensions and specifications. For this reason they cannot be returned or exchanged for a change of mind, and the right to cancel does not apply to products made to the customer's specifications.
These products are covered by our One-Year Limited Warranty against defects in materials and workmanship. Shipping damage is handled as described above and in our Shipping Policy.
How Refunds Are Paid
Approved refunds are paid to the original payment method through Stripe. Depending on your bank, it may take 5–10 business days for the refund to appear on your statement.
Contact
For any question about returns or refunds, please contact us at info@mezmob.com.